Accessibility
Clear Information Before You Book
We aim to help guests understand whether a tour is suitable for their needs before booking. Our tour descriptions and FAQs outline key information including:
- Walking requirements and activity levels.
- Nature-based environments and terrain.
- Tour inclusions and exclusions.
- Pickup and transport arrangements.
- Accessibility considerations for individual experiences.
This allows guests to make informed decisions and discuss any specific requirements with our team before travelling.
Supporting Individual Needs
We encourage guests to advise us of any special requirements when booking. Our team can assist with:
- Dietary requirements, including gluten-free, Halal, vegan, vegetarian, and allergy-related requests where available.
- Infant and booster seat requirements.
- Mobility considerations.
- Medical or support requirements.
- Additional comfort or assistance requests.
These details are recorded before departure to help ensure our office team and guides are prepared to provide the best possible experience.
Shared Tour Accessibility
Many of our small-group tours can accommodate guests with limited mobility who are comfortable walking short distances and managing some steps. Where practical, our guide-drivers may adjust lookout selections and stops to better suit the needs of the group while maintaining safety and the overall tour experience.
As many of our experiences visit natural environments, some locations may have uneven surfaces, stairs, or accessibility limitations.
Private Tours for Greater Flexibility
For guests requiring additional flexibility, our private tours offer the greatest level of accessibility and personalisation.
Private itineraries can often be tailored to accommodate:
- Reduced walking requirements.
- Slower pacing.
- Additional comfort breaks.
- Alternative attractions or lookout points.
- Flexible timing.
- Meal preferences and dietary needs.
- Wheelchair storage requirements where suitable vehicle arrangements are available.
Our team is happy to discuss individual requirements and recommend the most suitable touring option.
Families, Seniors and Inclusive Travel
We proudly welcome travellers of all ages and backgrounds. Whether you are travelling with young children, older family members, friends with varying abilities, or multiple generations, we strive to provide a friendly and supportive experience.
Our guides are committed to delivering respectful, patient, and inclusive service, ensuring every guest feels comfortable, valued, and welcome throughout their journey.
At Anderson's Tours, we believe that memorable travel experiences should be accessible to everyone, and we are continually looking for ways to improve the accessibility and inclusiveness of our tours.
