Accessibility
At Andersons Tours, we want every guest to feel informed, comfortable and supported. Our tours are generally suitable for a wide range of ages and fitness levels, including seniors and families. However, some locations involve stairs, slopes, uneven terrain and walking between attractions.
Mobility and wheelchair access
Our scheduled Blue Mountains tours cannot accommodate wheelchairs due to limited vehicle storage and no wheelchair lift. Wheelchairs may be available at Featherdale Sydney Wildlife Park or Sydney Zoo-please contact us directly to confirm.
Private tours can accommodate a wheelchair. Private touring can also provide a more flexible pace, reduced walking and additional rest time.
Guides can provide reasonable assistance however guests requiring ongoing assistance should travel with a carer or support person.
Vision, hearing and sensory needs
Guests who are blind or have low vision can request verbal guidance about steps, obstacles and changing terrain. Guests who are deaf or hard of hearing may request key information in writing or advise us of their preferred communication method.
Tours can include vehicle noise, crowds, wildlife sounds, bright light and changing weather. Personal sensory aids such as headphones, earplugs and sunglasses are welcome, provided they do not interfere with safety instructions.
Other accessibility needs
We recognise that not every disability is visible. Please tell us about any practical support you require, including rest or toilet breaks, dietary needs, medical considerations or assistance animals. You do not need to disclose a diagnosis.
Contact us before booking
Every guest’s needs are different. Please email bookings@andersonstours.com.au before booking so we can discuss your requirements and help determine which tour is suitable.
Andersons Tours is committed to treating every guest with dignity, patience and respect and we welcome feedback that helps us improve accessibility.
To access our full accessibility guide; Anderson’s Tours Accessibility Guide.
