Frequently Asked Questions
We answer some commonly asked questions.
All Inclusive Small Group Tour Inclusions
Our signature Small Group All-inclusive Blue Mountains Tour includes all transport, tour guides, lunch, and all entrance fees and tickets to attractions.
- All-Inclusive Convenience: No hidden costs or surprises along the way
- Beat the Crowds: Early start times allow for more peaceful exploration of the Blue Mountains. Meet at one of our convenient meeting points.
- Personalized Small Group Experience: Our tours accommodate 12-20 passengers for an intimate journey with expert insights from dedicated tour guides.
- Licensed. Accredited. Local Experts: We are proud Blue Mountains Eco Pass licence holders, authorised by NSW National Parks. Our experienced guides understand the region intimately and operate to the highest environmental and safety standards
- Local Tour Guides: Our knowledgeable and passionate guides add an extra layer of authenticity to your experience.
- Unique Lookouts: Discover hidden gems and unique lookouts away from the crowds.
- Scenic World Pass: Included in the tour price, experience the Skyway, Cableway, and world’s steepest railway while surrounded by the beauty of the Jamison Valley.
- Chef-Prepared Lunch: Enjoy a thoughtfully crafted menu that accommodates vegan, vegetarian, and gluten-free dietary needs.
- Wildlife Encounter: Get up close and personal with Australia’s iconic animals and support important conservation efforts.
- Memorable Ferry Cruise: Conclude your journey with a relaxing Parramatta ferry cruise and soak in the beauty of Sydney Harbour where the tour concludes at approximately 5:00pm at Circular Quay Wharf.
Yes — a chef-prepared lunch at a mountains restaurant is included. We cater for a range of dietary requirements, including Vegetarian, Vegan, Halal and Gluten Free.
Gratuities to your guide/driver, Breakfast, Drinks at lunch and hotel drop-offs at the conclusion of the tour.
Yes! Our all-inclusive tour covers the Scenic Railway, Cableway, and Skyway, plus a guided rainforest walk along the boardwalk with our local guide by your side, sharing insights and pointing out details that make the experience even more memorable.
No — we’ve got all dietary requirements covered, and you can simply choose the option that suits you on the day.
Blue Mountains Day Tours Meeting Points
Anderson's Tours have three convenient meeting points in the city to allow more time in the Mountains;
DARLING HARBOUR
Park Royal Hotel, Outside 150 Day St, Darling Harbour.
Check in: 6:40AM
Departs: 6.45AM.
CITY CENTRE
Hilton Hotel, BACK ENTRANCE outside 255 Pitt Street, Sydney.
Check in: 6:50AM
Departs: 6.55 AM
CIRCULAR QUAY & THE ROCKS
Four Seasons, BACK ENTRANCE outside 98 Harrington St, The Rocks.
Check in: 7:00AM
Departs: 7.05 AM
Yes — we understand you may not have your accommodation booked at the time of making your booking. We’re happy to help you choose the most convenient meeting point once your plans are confirmed. Please note your pick-up location must be finalised at least 24 hours before your travel date.
You’ll need to attend your confirmed pick-up location, with any changes requested at least 24 hours in advance. Our tours run on carefully planned schedules that are finalised the day before your tour, with multiple mini coaches departing daily. You may be assigned to a mini-coach that doesn’t stop at the other locations, and therefore may miss your tour. This helps minimise city pick-ups and get you to the mountains earlier to enjoy your day.
No. We offer limited, convenient central pick-up locations rather than hotel-by-hotel service. This helps us avoid long city pick-up times and get you on the road earlier — so you can spend more time enjoying the Blue Mountains before the crowds arrive.
For groups of 10 or more, we can consider a city pick-up. This is subject to your location being central and suitable for safe bus access and parking. If not, we may recommend a nearby meeting point just a short walk away.
Yes. In high season from the 24th of December to the 4th of January we depart 10 minutes earlier at each meeting point to be one of the first groups in the Mountains.
Booking
- You can book online at anytime our calendar will show live availability and provide you with instant confirmation.
- By phone or WhatsApp via our reservations office on +61 414 514 949 available from 8:30am to 5:30pm 7 days a week.
To secure a booking you need to book and select to pay in full or a 20% deposit with balance payable in cash on the day or CC prior to date of travel. (2% fee applies for visa & Mastercard, 3% for Amex). Your credit card will be charged at the time of booking, if you select cash, we will require a 20% deposit to reserve your seats.
Discounts
Yes. For bookings of 7 or more we offer $10 off the adult rate. Enter promo code Andos10 in the shopping cart.
For Travel Agent & Trade & Influencers please contact us directly to discuss your industry rate via email bookings@andersonstours.com.au
Yes, we certainly do. After 3 pm simply call our reservations on +61 414 514 949 to find out what discount you can receive.
Tours
The size of the group varies depending on which tour is booked.
The All Inclusive Small Group Blue Mountains Tour is 18-20 passengers
On a Private Blue Mountains Tour Or Private Sightseeing Tours the size can vary to your needs.
We operate in Modern 20 seater Deluxe Toyota Coasters with free wifi onboard and umbrellas just in case.
Yes, you have some free time at Echo point to view the Three Sisters and at Featherdale Wildlife Park or Sydney zoo to see Australian Wildlife like kangaroos and Koalas and so much more.
Yes, you’ll see Katoomba Falls on the Scenic World cable ride down into the valley.
No. We operate in all weather conditions. We provide umbrellas. If you are concerned about visibility as it may be impacted on some days please check forecast and change dates outside of 24 hours of your travel.
We will make every effort to get your lost property back to you. We may ask you to pay for any cost involved. We ask that you take great care as we are not responsible for any lost property.
No, unfortunately we don’t have any space to store luggage. It’s best to keep it in your hotel lobby.
Absolutely we have organised many incentive groups from small scale 40 to over 100. Email our team today on bookings@andersonstours.com.au
Yes most certainly on a private tour we can tailor make your experience and craft the best day out.
Short on time? Speak to our team and we will do our best to accommodate your needs.
Travelling with Families & Children
Yes, Anderson’s Tours offer a range of experiences on tour that are great for families and keep children entertained. There is no minimum age set. Children under 3 are required to be seated with a seat belt.
No, not at all. We have seniors & children that join us on our tours. Our walks to lookouts are only short walks some do have stairs so if mobility is an issue, please do let us know as you will need to keep up with the group.
Children under 2 years must purchase an infant ticket and we provide a suitable infant seat. When booking please specify the age of the infant so we know if a baby seat is required or a booster.
Yes, very much so. The tour is small, and guests receive a personalized service. The tour involves easy, short walks to lookouts and a guided boardwalk at Scenic World. No strenuous hikes are involved. For kids, the tour is great as its interactive. The Animal experience is great as they can hand feed Kangaroos, have a photo with a Koala, and see lots of other animals. In the mountains, they enjoy 3 rides, and a guided boardwalk through the rainforest at Scenic World.
No, unfortunately we don’t have any space to store prams. Strollers are also not allowed on the Scenic World rides.
We are afraid not as we don’t have a lift or storage room. A wheelchair can be hired at Featherdale or at Sydney Zoo. If needed, please email bookings@andersonstours.com.au to discuss this with our team.
We can accommodate a wheelchair but only on a Private Tour. Our scheduled Blue Mountain Tours cannot accommodate a wheelchair.
Yes so long as you advise us of this outside of 48 hours of date of travel. As we have several group departures we need to be advised in advance to ensure you are together.
Cancelations & Running Late
If you need to cancel a tour, a refund will be offered if you cancel outside of 24 hours before your tour departure time and date. You must also provide us with written notification to cancel. Cancellations within 24 hours will incur a 100% cancellation fee.
We ask that you arrive at your meeting point at least 5 – 10 minutes prior to departure time. Failure to show at the correct meeting point on time will result in a ticket being forfeited. No refunds can be offered, nor travel on another day.
Animal Parks and Encounters
We are happy to accommodate your request if we are advised 24 hours prior to travel date during our business hours so long as you have booked the Small Group All Inclusive Tour.
No, you cannot hold a Koala. It is against the law in the State of New South Wales to hold a Koala without the appropriate accreditation. However, if you book a Koala Encounter you can have a close and personal professional photo with your furry Australian friend.
Toilet
The longest stretch without a toilet is a maximum of 90 minutes.
The Blue Mountains have all the stops with toilet facilities and the guides know where they are and advise you throughout the day.
Most of the lookouts don’t have toilets.
*There are toilets at the Scenic World, Echo Point, restaurants, Wildlife Park, and at Olympic Park.
Seating
Under Australian law, 2-year-old in a Public Vehicle does not require a booster seat. For babies under 12 months please book an infant and we will place an infant seat for you.
We want all our guests to enjoy touring with us. Please email our reservations on bookings@andersonstours.com.au to discuss this further as we will do our best but we cannot always guarantee.
After the Tour
Our Blue Mountains daily tours terminate at Circular Quay at approximately 5pm.
No. Blue Mountain Tours Terminate at Circular Quay you can take a Taxi, uber, lightrail, bus, or train to your hotel.
Sydney Pass Combo Tour
The Sydney Pass Combo Tour is an all-inclusive package that combines our All inclusive Small Group Blue Mountains Tour and the morning half day tour of Sydney and Bondi Beach.
This is a morning tour that is a total of 4 hours.
The Tours included on the Sydney Pass don't need to be booked on consecutive days.
The Blue Mountains Tour operates daily and our morning 4 hour Sightseeing Tour operates on Monday, Wednesday, or on Friday. Once you book the Sydney Pass our reservation team will be in contact with you to book both tours on your requested dates.
The Sydney Pass offer great convenience as it includes all the Iconic experiences in Sydney and beyond in our pass at great savings!, You see the best of Sydney including a guided Rocks area walking tour followed by small coach tour of Sydney & Bondi Beach. Then, on an alternate day you visit the Blue Mountains on an Award winning all inclusive tour of the Blue Mountains.
The pass includes our award winning all inclusive day trip from Sydney to the spectacular Blue Mountains, leaving the navigation and transportation to our local guide & a 1/2 Day comprehensive tour of Sydney which includes a Rocks Walking Tour, Iconic Landmarks and a visit to world famous Bondi Beach.