Frequently Asked Questions

• You can book online at anytime our calendar will show live availability and provide you with instant confirmation.
• By phone or WhatsApp via our reservations office on +61 414 514 949 available from 8:30am to 5:30pm 7 days a week.    

To secure a booking you need to book and select to pay in full or a 20% deposit with balance payable in cash on the day or CC prior to date of travel.   (2% fee applies for visa & Mastercard, 3% for Amex). Your credit card will be charged at the time of booking, if you select cash, we will require a 20% deposit to reserve your seats.

Yes. For bookings of 7 or more we offer $10 off the adult rate. Enter promo code Andos10 in the shopping cart.

For Travel Agent & Trade & Influencers please contact us directly to discuss your industry rate via email bookings@andersonstours.com.au

Yes, we certainly do. After 3 pm simply call our reservations on +61 414 514 949 to find out what discount you can receive.

Anderson's Tours have three convenient meeting points in the city to allow more time in the Mountains;

 
DARLING HARBOUR
Park Royal Hotel, Outside 150 Day St, Darling Harbour.
Check in: 6:40AM  
Departs: 6.45AM.  
 
CITY CENTRE
Hilton Hotel, BACK ENTRANCE  outside 255 Pitt Street, Sydney.
Check in: 6:50AM
Departs: 6.55 AM
 
CIRCULAR QUAY & THE ROCKS
Four Seasons, BACK ENTRANCE outside 98 Harrington St, The Rocks. 
Check in: 7:00AM
Departs: 7.05 AM

Yes — we understand you may not have your accommodation booked at the time of making your booking. We’re happy to help you choose the most convenient meeting point once your plans are confirmed. Please note your pick-up location must be finalised at least 24 hours before your travel date.

You’ll need to attend your confirmed pick-up location, with any changes requested at least 24 hours in advance. Our tours run on carefully planned schedules that are finalised the day before your tour,  with multiple mini coaches departing daily. You may be assigned to a mini-coach that doesn’t stop at the other locations, and therefore may miss your tour. This helps minimise city pick-ups and get you to the mountains earlier to enjoy your day.

No.  We offer limited, convenient central pick-up locations rather than hotel-by-hotel service. This helps us avoid long city pick-up times and get you on the road earlier — so you can spend more time enjoying the Blue Mountains before the crowds arrive.

For groups of 10 or more, we can consider a city pick-up. This is subject to your location being central and suitable for safe bus access and parking. If not, we may recommend a nearby meeting point just a short walk away.

‍

Small group: Free cancellation with a full refund when at least 24 hours’ notice is provided before departure. If cancelled within 24 hours, a 100% cancellation fee applies.

Private group: Free cancellation with a full refund when at least 72 hours’ notice is provided before departure. If cancelled within 72 hours, a 100% cancellation fee applies.

‍

We kindly ask that you arrive at your designated meeting point at least 5–10 minutes prior to departure. Please note that failure to arrive on time at the correct location will result in the forfeiture of your booking. Unfortunately, we are unable to offer refunds or transfers to another date in these circumstances.

Our Blue Mountains daily tours terminate at Circular Quay at approximately 5pm.

The size of the group varies depending on which tour is booked.

The All Inclusive Small Group Blue Mountains Tour is 18-20 passengers

On a Private Blue Mountains Tour Or Private Sightseeing Tours the size can vary to your needs.

We operate in Modern 20 seater Deluxe Toyota Coasters with free wifi onboard and umbrellas just in case.

Yes, you have some free time at Echo point to view the Three Sisters and at Featherdale Wildlife Park or Sydney zoo to see Australian Wildlife like kangaroos and Koalas and so much more.

Yes, you’ll see Katoomba Falls on the Scenic World cable ride down into the valley.

No, our tours operate in all weather conditions, so your experience will go ahead rain or shine. We also provide umbrellas to keep you comfortable throughout the day.

If you’re concerned about visibility, as weather conditions can occasionally impact certain views, we recommend checking the forecast in advance. Should you wish to reschedule, you’re welcome to change your date outside of 24 hours prior to departure.

We will make every effort to get your lost property back to you. We may ask you to pay for any cost involved. We ask that you take great care as we are not responsible for any lost property.

No, unfortunately we don’t have any space to store luggage. It’s best to keep it in your hotel lobby.

Yes, Anderson’s Tours offer a range of experiences on tour that are great for families and keep children entertained. There is no minimum age set. Children under 3 are required to be seated with a seat belt.

No, not at all. We have seniors & children that join us on our tours. Our walks to lookouts are only short walks some do have stairs so if mobility is an issue, please do let us know as you will need to keep up with the group.

Children under 2 years must purchase an infant ticket and we provide a suitable infant seat. When booking please specify the age of the infant so we know if a baby seat is required or a booster.

Yes, very much so. The tour is small, and guests receive a personalized service. The tour involves easy, short walks to lookouts and a guided boardwalk at Scenic World. No strenuous hikes are involved. For kids, the tour is great as its interactive. The Animal experience is great as they can hand feed Kangaroos, have a photo with a Koala, and see lots of other animals. In the mountains, they enjoy 3 rides, and a guided boardwalk through the rainforest at Scenic World.

No, unfortunately we don’t have any space to store prams. Strollers are also not allowed on the Scenic World rides.

We are afraid not as we don’t have a lift or storage room. A wheelchair can be hired at Featherdale or at Sydney Zoo. If needed, please email bookings@andersonstours.com.au to discuss this with our team.

We are happy to accommodate your request if we are advised 24 hours prior to travel date during our business hours so long as you have booked the Small Group All Inclusive Tour.

While holding a koala isn’t permitted under New South Wales regulations, you’ll still have the opportunity to get up close to these iconic Australian animals. By booking a Koala Encounter, you can enjoy a special, close-up experience and capture a professional photo with your furry friend.

Under Australian law, 2-year-old in a Public Vehicle does not require a booster seat.  For babies under 12 months please book an infant and we will place an infant seat for you.

We want all our guests to enjoy touring with us. Please email our reservations on bookings@andersonstours.com.au to discuss this further as we will do our best but we cannot always guarantee.

The longest stretch without a toilet is a maximum of 90 minutes.

The Blue Mountains have all the stops with toilet facilities and the guides know where they are and advise you throughout the day.

Most of the lookouts don’t have toilets.

*There are toilets at the Scenic World, Echo Point, restaurants, Wildlife Park, and at Olympic Park.

The Sydney Pass Combo Tour is an all-inclusive package that combines our All inclusive Small Group Blue Mountains Tour and the morning half day tour of Sydney and Bondi Beach.

This is a morning tour that is a total of 4 hours.

The Tours included on the Sydney Pass don't need to be booked on consecutive days.  

The Blue Mountains Tour operates daily and our morning 4 hour Sightseeing Tour operates on Monday, Wednesday, or on Friday.  Once you book the Sydney Pass our reservation team will be in contact with you to book both tours on your requested dates.

Please note, our itinerary can operate in a different order at times, however all attractions and stops are included by the end of the day.

Scenic World is an incredible way to see the Blue Mountains from above and below! A Scenic World ticket grants you access to three amazing sightseeing rides and a guided boardwalk through the rainforest. The “rides” are very similar to cable cars and funiculars.

The Cableway, Skyway and Walkway will operate as usual throughout this time.

Yes, we offer options for Gluten Free meals, Vegetarian, Vegan, and Halal.

Yes, absolutely. This tour is perfect for families and children as it includes a lot of activities that kids will enjoy especially Scenic World and all the inclusions at this stop and the hands on experience at Featherdale Wildlife Park. Please note we have no storage for pram/buggy on board our bus.

Conclude your Blue Mountains day trip with a spectacular ferry voyage along the Parramatta River, entering the majestic Sydney Harbour and passing beneath the iconic Sydney Harbour Bridge, before arriving at Circular Quay Wharf at approximately 5:00pm.

Yes, we have lots of bathroom breaks on this tour.

The tour begins at the historical Cadman’s Cottage, 110 George St, The Rocks NSW 2000, on the grass area facing the harbour. Please be there by 7:50 AM for check-in, as the tour starts promptly at 8:30 AM.

We recommend wearing comfortable walking shoes as the tour includes a guided walking segment through The Rocks.

Our knowledgeable guides will lead you through the cobblestone streets of The Rocks for about 45 minutes, sharing the rich history and significance of this area to Sydney’s development, and highlighting key architectural features. Please note that their are stairs on this walking tour.

You’ll continue your adventure in the comfort and style of our air-conditioned mini-bus, designed for an intimate, small-sized group.

The tour features stops at the Sydney Harbour Bridge, Sydney Opera House, and Mrs. Macquarie’s Chair for spectacular views and photo opportunities. You’ll also explore the vibrant cultures of Chinatown, the chic streets of Paddington, and the serene bayside charm of Rose Bay, among others.

Yes, you’ll enjoy 30 minutes of free time at the world-renowned Bondi Beach, where you can explore, take photos, or simply relax and take in the view.

Bring sunscreen, a hat, and water bottle. Note that there’s no storage available on the tour, so please bring only what you can comfortably carry.

No, there’s no hotel pickup. All guests are required to meet at the designated starting point at Cadman’s Cottage.

The tour concludes at 12:30 PM, with a bus drop-off at 3 Cumberland Street, The Rocks.

Free cancellation up to 24 hours before travel date. Cancellations within 24 hours incur a 100% cancellation fee.

Please arrive at the meeting point at least 10 minutes prior to the tour’s departure time. Failure to arrive on time will result in your ticket being forfeited, and no refunds can be offered nor can you travel on another day.

Unfortunately, no. Due to the lack of storage facilities on our mini bus, we are unable to accommodate wheelchairs or strollers.

As this is a private tour, we can personalise the day to suit your group’s needs. The order of experiences may vary depending on conditions, but all inclusions will be covered by the end of the day.

Scenic World is one of the highlights of the Blue Mountains, allowing you to experience the region from above and below. Your ticket includes access to the Scenic Railway (the world’s steepest), Scenic Skyway, Scenic Cableway, and a guided rainforest boardwalk in the Jamison Valley.

Yes. Our chef-prepared lunch offers options for Gluten Free, Vegetarian, Vegan, and Halal.

• A highly rated, professional guide exclusively for your group
• Deluxe transport in a Toyota HiAce with seatbelts, air-conditioning, and WiFi
• Sydney CBD hotel pick-up or Sydney Port pick-up (White Bay Cruise Terminal or Overseas Passenger Terminal in The Rocks)
• Admission to Scenic World (Railway, Skyway, Cableway, and Walkway)
• Guided rainforest and bushwalks
• Chef-prepared lunch with dietary options
• Admission to a wildlife park (choice of Featherdale Wildlife Park or Sydney Zoo)
• Opportunity to get up close to koalas and kangaroos
• Return river cruise to Circular Quay, travelling under the Sydney Harbour Bridge or Hotel drop off

Yes. Families often find this tour perfect for children, as it includes engaging activities such as Scenic World rides and hands-on wildlife encounters. Please note, we cannot store prams/buggies on board the vehicle.

At the end of your Private Blue Mountains Tour, you have two convenient options to finish your day:

‍

Yes, regular bathroom breaks are scheduled at convenient points during the tour.

Please note, our itinerary can operate in a different order at times, however all attractions and stops are included by the end of the day.

Scenic World is an incredible way to see the Blue Mountains from above and below! A Scenic World ticket grants you access to three amazing sightseeing rides and a guided boardwalk through the rainforest. The “rides” are very similar to cable cars and funiculars.

Yes, please let us know at the time of booking and we’ll do our best to accommodate your needs.

This tour includes the following: a friendly and knowledgeable guide, guided bushwalks, all transport, a chef prepared lunch and all entrance fees and tickets.

Yes, absolutely. This tour is perfect for families and children. Please note we can only fit one pram/buggy on board our bus, so please let us know at the time of booking if you plan to bring one along.

End your tour at approximately 4:30pm -5pm at Circular Quay cruising back into town by the Parramatta River cat, enjoying all the sites as we arrive into Sydney Harbour.

Yes, we have lots of bathroom breaks on this tour.

We can only accommodate a wheelchair on a Private Tour. Our scheduled Blue Mountain Tours cannot accommodate a wheelchair due to storage limitations.

Absolutely we have organised many incentive groups from small scale 40 to over 100. Email our team today on bookings@andersonstours.com.au

No. Blue Mountain Tours conclude at Circular Quay Wharf, from there you can take a Taxi, uber, lightrail, bus, or train to your hotel.

Yes so long as you advise us of this outside of 48 hours of date of travel.  As we have several group departures we need to be advised in advance to ensure you are together.

The Sydney Pass offer great convenience as it includes all the Iconic experiences in Sydney and beyond in our pass at great savings!,  You see the best of Sydney including a guided Rocks area walking tour followed by small coach tour of Sydney & Bondi Beach.  Then, on an alternate day you visit the Blue Mountains on an Award winning all inclusive tour of the Blue Mountains.

Yes. In high season from the 24th of December to the 4th of January we depart 10 minutes earlier at each meeting point to be one of the first groups in the Mountains.

Yes most certainly on a private tour we can tailor make your experience and craft the best day out.

Short on time?  Speak to our team and we will do our best to accommodate your needs.

PH: +61414514949

Email: bookings@andersonstours.com.au

The pass includes our award winning all inclusive day trip from Sydney to the spectacular Blue Mountains, leaving the navigation and transportation to our local guide & a Sydney 4 Hour Small Group Rocks, City & Bondi Tour which includes a Rocks Walking Tour, Iconic Landmarks and a visit to world famous Bondi Beach.

Our Sydney 4 Hour Private Rocks, City & Bondi Tour is designed to be flexible rather than strictly set. While we have a recommended itinerary that covers Sydney’s top highlights, the day can absolutely be tailored to suit your interests.

If there are specific places you’d love to see, or experiences you’d like to include, just let us know — we’re more than happy to adjust the route where possible to make the tour perfect for you.

‍

‍

Our signature Small Group All-inclusive Blue Mountains Tour includes all transport, tour guides, lunch, and all entrance fees and tickets to attractions.

• All-Inclusive Convenience: No hidden costs or surprises along the way
• Beat the Crowds: Early start times allow for more peaceful exploration of the Blue Mountains. Meet at one of our convenient meeting points.‍
• ‍Personalized Small Group Experience: Our tours accommodate 12-20 passengers for an intimate journey with expert insights from dedicated tour guides.
• Licensed. Accredited. Local Experts: We are proud Blue Mountains Eco Pass licence holders, authorised by NSW National Parks. Our experienced guides understand the region intimately and operate to the highest environmental and safety standards
• ‍Local Tour Guides: Our knowledgeable and passionate guides add an extra layer of authenticity to your experience.‍
• Unique Lookouts: Discover hidden gems and unique lookouts away from the crowds.‍
• Scenic World Pass: Included in the tour price, experience the Skyway, Cableway, and world’s steepest railway while surrounded by the beauty of the Jamison Valley.‍
• Chef-Prepared Lunch: Enjoy a thoughtfully crafted menu that accommodates vegan, vegetarian, and gluten-free dietary needs.‍
• Wildlife Encounter: Get up close and personal with Australia’s iconic animals and support important conservation efforts.‍
• Memorable Ferry Cruise: Conclude your journey with a relaxing Parramatta ferry cruise and soak in the beauty of Sydney Harbour where the tour concludes at approximately 5:00pm at Circular Quay Wharf.

This tour includes the following: a friendly and knowledgeable guide, guided bushwalks, all transport, lunch and all entrance fees. It also includes tickets to Scenic World experiences including Scenic Railway, Scenic Skyway, Scenic Cableway, Scenic Walkway, hand on experience at Featherdale Wildlife Park and a return rivercruise into Sydney Harbour.

We have worked with several cruise liners over the years and can pick up from the International Cruise terminal port in the Rocks and at White Bay Marina for private groups.

Our Sydney 4 Hour Private Rocks, City & Bondi Tour follows a recommended itinerary that showcases some of Sydney’s most iconic highlights, including:

• The Rocks – Explore Sydney’s historic birthplace with a guided walking experience
• Sydney Opera House & Harbour Bridge – Photo opportunities at these world-famous landmarks
• Mrs Macquarie’s Chair – One of the best panoramic views of Sydney Harbour
• Royal Botanic Garden – A scenic drive or short stop through this beautiful green space (time permitting)
• Centennial Park – Enjoy a peaceful drive through this historic park, known for its wide-open spaces, lakes, and local Sydney lifestyle
• Bondi Beach – Enjoy free time at Australia’s most famous beach, with the option for a coastal walk or coffee break

This itinerary is designed to give you a fantastic overview of Sydney in a short time, with a professional and engaging local guide.

That said — it’s completely flexible! If there are other places you’d like to visit, or if you’d prefer to spend more time at certain stops, we’re very happy to tailor the day to suit your interests wherever possible.

‍

Yes Sustainability is a core part of how we operate. We are committed to responsible tourism practices that help protect the natural environments and wildlife featured on our tours. 

‍

Yes — a chef-prepared lunch at a mountains restaurant is included. We cater for a range of dietary requirements, including Vegetarian, Vegan, Halal and Gluten Free.

Yes. We are proud to support the Australian Koala Foundation through our ongoing koala adoption program. We currently adopt two koalas, Zuzu and Bentley, and our contributions help fund important conservation initiatives aimed at protecting koalas and their habitats in the wild. Additionally, our small-group tours help minimise environmental impact while encouraging a more respectful and sustainable visitor experience.

‍

Gratuities to your guide/driver, Breakfast, Drinks at lunch and hotel drop-offs at the conclusion of the tour.

Anderson’s Tours is a licensed Eco Pass operator in the Blue Mountains. This accreditation allows tours to operate within the UNESCO World Heritage–listed Blue Mountains National Park and is awarded to operators who demonstrate environmentally responsible practices and meet strict sustainability standards.

‍

We hold a Blue Mountains National Parks pass, which helps support the ongoing protection, management, and conservation of this World Heritage–listed region. By joining our tours, guests contribute to the preservation of this unique natural landscape.

‍

Yes! Our all-inclusive tour covers the Scenic Railway, Cableway, and Skyway, plus a guided rainforest walk along the boardwalk with our local guide by your side, sharing insights and pointing out details that make the experience even more memorable.

No — we’ve got all dietary requirements covered, and you can simply choose the option that suits you on the day.